Terms &
Refund Policy.

1. Payment and refunds

All bookings are final and non-refundable. Payment reserves a block of my time and removes that availability from other clients. No refund, credit, chargeback or rollover is provided if you cancel, change direction, do not supply materials on time, or decide not to use all of the time purchased.

If I am unable to perform the engagement and we cannot agree on a reasonable replacement date, I will refund the amount paid. Nothing in these terms limits any rights that cannot legally be waived.

2. Scheduling

Payment reserves the engagement, not a specific start time. After booking, you will send the assignment details and preferred timing. I will confirm the exact date and timing before work begins.

3. Scope

A Half-Day Sprint covers up to four hours of my working time. A Full-Day Rescue covers up to eight hours. The engagement is time-based, not unlimited-scope. Requests that exceed the purchased time may require an additional booking or separately agreed fee.

4. Client materials and delays

You are responsible for providing the information, files, access and approvals needed for the work. Delays in providing materials may reduce what can reasonably be completed within the reserved time and do not create a right to a refund.

5. Creative judgment and results

I will provide professional creative services and judgment in good faith, but creative work is subjective. I do not guarantee approval by your client, management, legal department or any third party, or any particular business, sales, marketing or performance result.

6. Rights to materials

You represent that you have the right to provide any materials you send me and to authorize me to work with them. Upon full payment, you may use the final work created specifically for your engagement. I retain ownership of my pre-existing methods, know-how, tools, templates and general creative techniques.

7. Confidentiality

I will treat non-public materials you provide as confidential and use them only for the engagement. If your company requires a specific NDA or confidentiality agreement, it must be provided and agreed to in writing before confidential materials are shared.

8. Liability

To the fullest extent permitted by law, I am not liable for indirect, incidental, special, consequential or lost-profit damages arising from the engagement. My total liability for any claim relating to an engagement will not exceed the amount you paid for that engagement.

9. Third-party platforms and costs

Any third-party services, media, production, stock, licensing, software, printing or other outside costs are not included unless expressly agreed in writing. I am not responsible for the availability, security or performance of third-party platforms used to exchange files, communicate or process payment.

10. Acceptance and governing law

By purchasing an engagement, you agree to these terms. These terms are governed by the laws of the State of Connecticut, without regard to conflict-of-law rules.

Last updated: August 25, 2026.